Privacy Policy

Last updated: September 25, 2026

Restaurant Le Fougasse (“Le Fougasse,” “we,” “us,” or “our”) places great importance on protecting the privacy and personal information of its customers, visitors, and website users.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information collected through our website lefougasse.ca, our reservation services, and your communications with us.

This Policy has been prepared in accordance with applicable privacy laws in Quebec, including the Act respecting the protection of personal information in the private sector, as amended by the Act to modernize legislative provisions as regards the protection of personal information (“Law 25”).

1. Person Responsible for the Protection of Personal Information

The person exercising the highest authority within Restaurant Le Fougasse acts as the person responsible for the protection of personal information, unless this function has been delegated in writing to another person.

For any questions regarding this Policy or the management of your personal information, you may contact:

Person Responsible for the Protection of Personal Information
Restaurant Le Fougasse
29, rue du Roi
Sorel-Tracy, Quebec J3P 4M5
Telephone: 450-743-7203
Email: lefougasse@hotmail.com

You may also contact the person responsible to exercise any of your rights under applicable law or to submit a complaint regarding the protection of your personal information.

2. What Is Personal Information?

Personal information is information about a natural person that directly or indirectly allows that person to be identified.

Depending on the nature of your interactions with Le Fougasse, personal information collected may include:

  • your first and last name;

  • your telephone number;

  • your email address;

  • information required to make a reservation, such as the date, time, and number of guests;

  • information or comments you choose to provide, including special requests related to a reservation;

  • information provided when you communicate with us by telephone, email, or through a reservation platform;

  • certain technical information relating to your use of our website, such as your IP address, browser type, device, pages visited, and certain data collected through cookies or similar technologies.

We seek to limit the collection of personal information to what is necessary for the purposes for which it is collected.

3. How Do We Collect Your Personal Information?

We may collect personal information directly from you when you:

  • make or modify a reservation;

  • communicate with us by telephone or email;

  • submit a request or comment;

  • use our website;

  • interact with our social media pages;

  • use an external service or platform to make a reservation with the restaurant.

Certain technical information may also be collected automatically when you browse our website through cookies or similar technologies.

4. Why Do We Use Your Personal Information?

We may use your personal information to:

  • manage and confirm your reservations;

  • communicate with you regarding a reservation or request;

  • provide the services you requested;

  • respond to your questions, comments, or requests;

  • operate, secure, and improve our website;

  • generally understand how our website is used;

  • prevent fraud, abuse, or security incidents;

  • comply with our legal and regulatory obligations;

  • manage requests relating to your personal information.

We will not use your personal information for purposes that are incompatible with those for which it was collected, unless you consent to such use or the law permits or requires it.

5. Consent

Where required by law, Le Fougasse obtains your consent before collecting, using, or disclosing your personal information.

Consent must be clear, free, and informed, and must be given for specific purposes. Where necessary, we will request separate consent for each relevant purpose.

You may withdraw your consent to the use or disclosure of your personal information where permitted by law.

However, withdrawing your consent may prevent Le Fougasse from providing certain services where the information is necessary to provide those services, for example, to communicate with you regarding a reservation.

6. Online Reservations and External Service Providers

Our website may allow you to access a reservation service provided or hosted by an external service provider.

When you use an external platform to make a reservation, that platform may directly collect certain personal information in accordance with its own terms of use and privacy policy.

Le Fougasse may receive from that platform the information necessary to manage your reservation, such as your name, contact information, reservation date and time, number of guests, and any comments you choose to provide.

We recommend reviewing the privacy policy of the applicable service provider before providing personal information to it.

7. Disclosure of Personal Information to Third Parties

Le Fougasse does not sell or rent your personal information.

We may, however, disclose certain information to service providers when necessary to operate our business or provide our services.

These service providers may include:

  • a reservation platform provider;

  • a website hosting provider;

  • information technology or website maintenance service providers;

  • email service providers;

  • security, analytics, or audience measurement service providers, where applicable;

  • professional advisors, where necessary.

We seek to limit the information disclosed to such providers to what is necessary for them to perform their services.

We may also disclose personal information where required by law, a court order, or a competent authority, or where otherwise permitted by law.

8. Disclosure of Information Outside Quebec

Some technology service providers used by Le Fougasse may host or process personal information outside Quebec, including elsewhere in Canada or in other countries.

In such circumstances, the information may be subject to the laws applicable in the jurisdictions where it is stored or processed.

Where required by law, Le Fougasse assesses privacy-related factors before disclosing personal information outside Quebec and takes reasonable contractual and organizational measures to ensure adequate protection of the information.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

A cookie is a small file stored on your device when you visit a website.

Some cookies are necessary for the operation and security of the website. Others, where used, may be used to:

  • measure website usage;

  • understand which pages are viewed;

  • improve website functionality and performance;

  • integrate certain services provided by third parties.

Where the law requires your consent to use a technology that allows you to be identified, located, or profiled, the required consent must be obtained before that technology is activated.

You may also configure your browser to block or delete certain cookies. Disabling certain cookies may, however, affect the operation of some website features.

10. Social Media and External Websites

Our website may contain links to services operated by third parties, including Facebook, Instagram, or a reservation platform.

When you leave our website to use an external service, the collection and use of your personal information by that third party are subject to its own privacy practices and policies.

Le Fougasse is not responsible for the privacy practices of websites or services operated by third parties.

11. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, accounting, or regulatory obligations.

Retention periods may vary depending on the nature of the information and the reason for which it was collected.

Once personal information is no longer required and any legally required retention period has expired, it is securely destroyed or, where permitted by law, anonymized in accordance with applicable requirements.

We have implemented internal rules regarding the retention and destruction of personal information that are appropriate to the nature of our activities.

12. Security of Personal Information

Le Fougasse uses reasonable administrative, technical, and physical safeguards to protect personal information against:

  • unauthorized access;

  • loss;

  • theft;

  • unauthorized use or disclosure;

  • modification;

  • unauthorized destruction.

Access to personal information is limited to individuals who need access to it in the course of their duties.

Despite our efforts, no method of electronic transmission or storage can guarantee absolute security.

13. Privacy Incidents

Le Fougasse has measures in place to manage incidents involving personal information.

Where a privacy incident presents a risk of serious harm, we take the measures required by law, which may include notifying the individuals concerned and the Commission d’accès à l’information du Québec.

We also maintain a register of privacy incidents in accordance with applicable legal requirements.

14. Your Rights

Subject to the exceptions provided by law, you may request:

  • confirmation as to whether we hold personal information about you;

  • access to the personal information we hold about you;

  • correction of personal information that is inaccurate, incomplete, or ambiguous;

  • withdrawal of your consent where permitted by law;

  • that we cease certain uses or disclosures of your information;

  • in certain circumstances, that we cease disseminating personal information or de-index a link providing access to it;

  • access to certain computerized personal information collected from you in a structured and commonly used technological format, in accordance with the right to data portability provided by law.

Requests must be submitted to the person responsible for the protection of personal information.

We may take reasonable steps to verify your identity before processing a request.

We will respond to requests within the time limits and in accordance with the procedures required by law.

15. Complaints Regarding the Protection of Personal Information

Any person wishing to submit a question or complaint regarding our personal information protection practices may contact our person responsible for the protection of personal information.

The request should contain sufficient information to allow us to understand the situation and carry out the appropriate review.

We will treat complaints confidentially and will seek to respond within a reasonable period of time.

An individual may also contact the Commission d’accès à l’information du Québec if they believe that their privacy rights have not been respected.

16. Information Concerning Minors

Our services and website are not intended to knowingly collect personal information from minors without complying with applicable consent requirements.

If we become aware that personal information has been collected from a minor contrary to applicable requirements, we will take appropriate steps to delete the information or obtain the required consent, as applicable.

17. Governance and Protection of Personal Information

Le Fougasse maintains internal policies and practices proportionate to the nature of its activities in order to govern the management of personal information throughout its life cycle.

These practices include:

  • defining the roles and responsibilities of individuals who have access to personal information;

  • limiting access to information to individuals who require it as part of their duties;

  • rules regarding the retention and destruction of information;

  • security measures appropriate to the sensitivity of the information;

  • a process for managing privacy incidents;

  • a process for responding to access and correction requests and complaints.

18. Changes to This Privacy Policy

We may amend this Privacy Policy to reflect changes to our practices, services, technologies, or legal obligations.

The most recent version will be published on our website and will indicate the date on which it was last updated.

Where required by law, material changes will also be communicated through an appropriate notice.

19. Contact Us

For any questions regarding this Privacy Policy or the protection of your personal information:

Person Responsible for the Protection of Personal Information
Restaurant Le Fougasse
29, rue du Roi
Sorel-Tracy, Quebec J3P 4M5
Telephone: 450-743-7203
Email: lefougasse@hotmail.com